PARENTS SUPPORT
If you have any problem accessing your gallery or do not have a link and password,
leave your information below and we will contact you to provide a solution as soon as possible.
Parents support form
Frequently Asked Question
When will my photos be ready?
Photos are typically ready one week after the photoshoot for schools, and 3 to 4 weeks for sports (depending on the complexity of the project and the size of the association). When they are ready, you will receive an email at the address provided, with a link and password to your secure gallery.
If you have not received an email after a week, please check your junk or spam folder for an email from Mementos. If you have not received it, please contact at us [email protected] or fill in the form above.
How can I purchase my photos?
Click on the link you received in an email from us and enter your password. You will see a gallery with all the photos. We use a friendly and comprehensive online purchase system through which you can buy individual pics or packages, of both digital versions and prints.
Buying digital photos
To buy digital photos, hover over the photo of your choice and click on the cart. In the menu that appears on the right, select Packages, if the photo is to be part of a Package, or Items if you want to buy it alone. For a step-by-step guide, watch the Tutorial below.
Buying Prints
To buy prints, hover over the photo of your choice and click on the cart. In the menu that appears on the right, select Packages, if the photo is to be part of a Package, or Items/PRINTS if you want to buy it alone. For a step-by step guide, watch the Tutorial below.
Buying Packages
To put together a package, hover on any photo and click on the cart. In the menu that appears on the right, select Packages. Choose the package that you want. Some are digital, some are prints and some a combination. The next window will allow you to choose what photos you want to include in your package. For a step-by-step guide, watch the Tutorial below.
What methods of payment do you accept?
The Mementos Photography authentication platform is Paypal Merchant. We receive all credit cards and you, as a customer do not need to create or have an account with PayPal.
For a step-by-step guide, watch the Tutorial below.
I bought purchased digital photos, when and how do I receive the photos?
Immediately after buying the photos you will receive two messages. One says: Your order has been placed! The second says: Link to download your digital downloads purchase from Mementos Photography.
If you don’t see these messages in your inbox, please check the spam folder. Otherwise, contact us to follow up.
For a step-by-step guide, watch the Tutorial below.
Difference between low resolution and high resolution.
The low res photos are ideal for sharing on social media but not ideal for printing. We do not recommend printing them any larger than 4×6.
I can't access the gallery: Message: (This gallery is currently inactive)
If you cannot see the gallery and see this message it is because the date to accept orders has expired and the gallery is closed. Please contact us via email or through the form on this page requesting us to reactivate your gallery. Keep in mind that you may have missed the bulk shipment date and may therefore be required to pay extra shipping.
I purchased prints and have not received them.
Please send us an email or fill out the form on this page and provide us with your name, the email used to make your purchase and your order number.
How quickly can I get my prints
Prints will typically be delivered to you (or your school or league) within 10 days of the gallery closing. Special orders, such as player cards or mugs, may sometimes take a bit longer.